Accessibility

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here. Call, or email if you’d like us to send one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to duplicate them when you book with us again. Just fill it in and send it back with the supporting documents we’ll ask you for within seven days of your booking. 

You have our assurance the information you supply is confidential and only for the purpose it’s provided. 

Booking tickets

Please get in touch with us before you buy your tickets between 12pm and 5pm, Monday to Saturday on +44 (0)1865 813 505 or email to inform us of any access or personal assistant requirements you may have.

You can also contact us through Next Generation Text Service by 18002 +44 (0)1865 813 505.

After that part’s done, and you’ve purchased your ticket through an authorised outlet - ours is Ticketmaster - just get back in touch with us to finish up your reservation.

We’ll do our best to make it as smooth a process as possible for you.

Companion ticket

If you need a ticket for a companion or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation. 

So you know, proof of eligibility will be required. 

Alternatively, if you have an Access Card please provide your full name and the card number. 

Our full Essential Companion Policy can be found here.

Box office

Our box office is external so accessible from street level at our front doors. There’s a lowered counter and mic but unfortunately, no induction loop.

Please bring all your booking information with you.

Head over to our Venue Info page for all travel information and accessible options for getting to us. 

Your visit

The pavement is flush into our venue and staff will be there to welcome you when you arrive.

If you need assistance, we’d recommend arriving about 15 minutes before doors open, just to make things easier.

Wheelchair spaces

We do not have any designated areas on the floor, unfortunately, so if you would kindly get in touch with us prior to booking, we can discuss any arrangements, depending on the type of event you wish to attend.

Our smaller venue, O2 Academy2 Oxford, is not accessible for wheelchair users, we’re sorry.

If you would like to come and see any area of our venue during office hours, we’d be more than happy to show you around.

Your visit

The pavement is flush into our venue and staff will be there to welcome you when you arrive.

If you need assistance, we’d recommend arriving about 15 minutes before doors open, just to make things easier.

Braille or large print material

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)1865 813 505.

Guide and assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

We can discuss suitable locations where your dog can stay throughout the show.  Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay, with a bowl of water.

*We recommend bringing hearing protection for your dog please. 

Auditorium

We don’t have a designated viewing area unfortunately, so if you’re a wheelchair user or have access requirements, we kindly ask you to get in touch with us prior to booking a show. We can discuss any arrangements, depending on the type of event you wish to attend.

Our smaller venue, O2 Academy2 Oxford it is on an upper level, with several steps and two turns to the auditorium.

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

Toilets 

There’s an accessible toilet on the ground floor at the rear of the main auditorium controlled by a RADAR key and for which staff will provide access to if needed. Other toilets are available throughout the building, just ask a member of our team to show you the way, especially if you’re visiting us for the first time.

Bar service

We have a number of bars throughout, unfortunately none of which have lowered counters, but our bar staff will be happy to assist you.  

Cloakroom

Please let us know if you need assistance for the cloakroom when you arrive and they will be happy to help you, our facilities are in the foyer on ground level and at accessible height.

Medical room and emergencies 

We have a medics room in our venue, ground level, if you require any assistance or a private area at any point, please just speak to a member of staff. Any particular requirements can of course be asked, in confidence, in advance. Just get in touch.

Customers with medical requirements 

Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.

Merchandise

If there’s merchandise for sale, you’ll find it inside the auditorium.

For any O2 Academy2 Oxford shows, if available for sale, it will be in the same room. 

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.